Case Management



All assistance to EFAA clients is coupled with strengths-based case management services designed to improve the household’s financial stability and self-sufficiency. Each client requesting help receives guidance for planning, budgeting and navigating other services that may be available (e.g., TANF, SNAP, CCAP/childcare, Medicaid/CHP, employment services and training, auto repair, etc.).

EFAA’s strong partnerships with other agencies increase client access to the entire network of services available to them. This whole-picture approach means that more clients have the resources they need on their path to creating a more independent and prosperous life.

The level and type of case management each client receives depends on the assistance EFAA provides.

Families with children living in one of EFAA’s 53 housing units meet regularly with their case managers to track saving and planning for their exit from EFAA housing. Families are also encouraged to enroll in EFAA’s Children’s Program to have access to parenting resources, a children’s case manager, and positive activities for their children.

Families, seniors and people with disabilities receiving Basic Needs assistance work with case managers to identify the short-term help that will provide them with the greatest possibility for long-term success, such as one month of rent assistance to avert homelessness, bus passes to get to work or access to the food bank.

Case managers may also work collaboratively with case managers in partner organizations so that a client receives the most effective and efficient guidance.