EFAA is a human service organization serving Boulder County. Our work is oriented toward meeting basic needs and promoting financial stability or self sufficiency for the nearly 3,000 families that come to us for help each year.


Worksite Location: 1575 Yarmouth Ave, Boulder, CO 80303

Hours of Work: 40 hours per week.  This person will work within the hours of 8:30 – 5:00 with some flexibility as determined by the supervisor and employee.  Regular and timely attendance is an essential function of this job.

Reports to: Director of Programs

Supervises: Basic Needs and Basic Needs Plus Case Managers, Front Desk Coordinator. With the Front Desk Coordinator, supervises front desk, intake and other volunteers as appropriate.

Supervision: Supervisors are responsible for hiring, training, and evaluating supervised positions consistent with EFAA policies and procedures. As part of each employee’s annual evaluation, a professional development plan must be established. Documentation and paperwork related to supervisor responsibilities (hiring documents, compensation sheets, timesheets/absence reports, evaluations/quarterly reviews) are to be completed in a timely and accurate manner. Bi-weekly supervision with all Basic Needs department staff.

General Statement of Duties:    

This person will manage Basic Needs case management program function, including providing reports to Director of Programs, managing Basic Needs case management funding sources under supervision of Director of Programs, and serving as primary front-line, day-to-day manager of participant database as related to Basic Needs.

This person is responsible for providing management of Basic Needs case management program, including one-time and ongoing case management services to families including internal EFAA complex cases, and as backup as needed if no alternative staff is available This person will manage efforts to comply with various funding sources, such as Boulder County grants, EOC, EFSP, Hynd and others. This person will be the point of contact for agency partners wanting to know more about EFAA programs.

This person will fulfill administrative duties associated with being a lead member of the Program Team and being the Program Manager. This person will contribute to the overall development of the organization.

Duties May Include, But Are Not Limited to:

  • As Basic Needs Program Manager, under the direction of the Director of Programs, ensure the efficient and effective working operations of the Basic Needs case management program and Basic Needs Plus programs  Ensure all policies and procedures are implemented and followed.
  • Work with Front Desk Coordinator to train, supervise and evaluate volunteer front desk and intake workers in collaboration with other case management staff.
  • Identify and report on unmet needs.
  • Distribute assistance to participants according to EFAA’s policies and procedures.
  • Monitor financial reports monthly in collaboration with Director of Programs to ensure DFA spending is within limits and/or variances are managed.
  • Fulfill duties as a member of the Program Team:
    • Attend/Lead Program Team and breakout meetings, secure in-services
    • Attend monthly Program Leadership Team meetings
    • Serve as a liaison for satellite agreements as assigned
    • Fulfill Program Committee duties
  • Oversee the training, supervision and updating of all staff and volunteers relative to entering participant data into the database system; participate in the implementation and upkeep of database functions with other manager and Boulder County
  • Responsible for the tracking and managing of all relevant data metrics for Basic Needs department
  • Train and oversee interns and work studies
  • Working with the Director of Programs,update and maintain MOU’s with area agencies; decide upon level of assistance and reporting requirements, and ensure all contracts are complete and up-to-date.
  • Operate as point-of-contact to escalated participants
  • Provide support around Basic Needs issues to other staff and volunteers as requested.
  • Identify and participate in activities designed to enhance skills and abilities required for professional development of Basic Needs staff.
  • Select, train, and supervise Basic Needs case managers in Boulder and Broomfield and participate in the training and supervision of housing case managers related to Basic Needs
  • Make suggestions on improvements in procedures and policies and program that will improve EFAA.
  • Maintain positive working relationships and healthy communications with key partner agencies, including the Community Housing Resource Panel.
  • Arrange for coverage of Basic Needs and HSP case managers as needed and provide the coverage, as required.
  • Represent EFAA in community events, meetings and speaking engagements, as requested.
  • Manage EFAA’s contract with Boulder County regarding the Housing Stabilization Program, including supervising HSP Case Managers, participating in the Community Housing Resource Panel, and ensuring appropriate referrals.
  • Take proper safety precautions, anticipate unsafe circumstances and act accordingly to prevent accidents.  Adhere to and practice EFAA Safety Rules.
  • Responsible for ensuring volunteers and supervised staff adhere to EFAA safety rules at all times.

Required Qualifications:   A related undergraduate degree, prior work with low-income and ethnically diverse households, case management experience, supervisory experience, budget management, and demonstrated decision-making capacity.

Desired Qualifications:  Experience with funding sources, such as EOC, FEMA. BCC or similar data base system, knowledge of resources in Boulder County, solid leadership skills, master’s degree in related field, and/or professional level bi-lingual (English-Spanish) language skills and public speaking experience.

Position Status:  Full time position with benefits.

Working Environment, Physical Activities and Equipment Used: Typical office environment. Regularly uses computer for data input and other work.  

Why You Should Apply:

EFAA’s culture is employee-focused providing access to generous benefits package including:

  • competitive pay commensurate of education and experience
  • considerable PTO
  • language bonus for Spanish speaking employees
  • up to 100% employer paid health insurance premiums
  • employer paid Simple IRA contributions
  • family friendly policies and practices
  • a commitment to professional development and training

To apply: Please email your resume and cover letter including salary expectations to Resumes@nullefaa.org. No hard copies or phone calls, please.

Worksite Location: Longmont, Colorado

Hours of Work: 40 hours per week: 9:00-5:30 with some flexibility as determined by the Housing Program Manager and the employee. Some evenings and weekends as needed. Regular and timely attendance is an essential function of this job.

Reports to: Housing Program Manager

General Statement of Duties:    

The Emergency Family Assistance Association (EFAA) is in search of its next Housing Case Manager to assist families in EFAA’s short-term and transitional housing programs in increasing their self-resiliency and obtaining stable housing by providing trauma-informed, empowerment-based case management following the Family Resource Center’s guidelines and quality standards of care.

Scope and Responsibilities of the Position:

Program leadership.

  • Provide trauma-informed, empowerment-based case management services to housing residents designed to assist them in their efforts to acquire stable housing and increase self-resiliency.
  • Coordinate case planning with family strengthening and children’s programs to provide cohesive wrap-around services.
  • Provide residents with household supplies and direct financial assistance during their stay.
  • Maintain positive working relationships with community partners and other agencies working with housing residents.
  • Execute property management protocols in collaboration with finance and property management team.
  • Attend monthly Program Team meetings in Boulder and monthly Housing Team meetings.
  • Coordinate the acquisition, stocking, and distribution of donated food, furniture, and household supplies acquired through donors.
  • Organize community events for residents, independently or in collaboration with the children’s activity coordinator, to foster community within housing sites.
  • Represent EFAA at community groups and public forums.
  • Assist in the development and evaluation of programs and services.
  • Commit to a professional development plan.
  • Maintain data entry requirements through Bishop File and Boulder County Connect database


  • Minimum bachelor’s degree in relevant field (or commensurate professional experience).
  • Three years of case management experience with underserved or vulnerable populations or related graduate/undergraduate degree with relevant experience.
  • Bilingual (English-Spanish) speaker required.
  • Must be proficient in MS Office software (Word, Excel).
  • Public speaking experience desirable.  
  • Supervisory experience desirable.  
  • Ability to maintain a high degree of confidentiality.
  • Excellent interpersonal, oral, and written communication skills.
  • Ability to communicate and work easily with a wide variety of people.
  • Ability to establish priorities in an environment of competing demands.
  • Attention to detail and an ability to manage multiple projects a must.

Position Status: Full-time. Competitive pay and excellent benefits.

To apply: Please email your resume and cover letter including salary expectations to Resumes@nullefaa.org. No hard copies or phone calls, please.