EFAA is a human service organization serving Boulder County. Our work is oriented toward meeting basic needs and promoting financial stability or self sufficiency for the nearly 3,000 families that come to us for help each year.


Job Title: Case Manager – Basic Needs  

Work Site: 1575 Yarmouth, Boulder, CO 80304

Hours of Work: 40.0 hours per week.  This person will work within the hours of 8:00 – 5:30 with a specific schedule determined by the employee and their supervisor in conjunction with other staff who work at those locations. Regular and timely attendance is an essential function of this job. This position is supervised by the Basic Needs Program Manager.

Mission: Help those in our community whose immediate needs for food, shelter, and other basic necessities cannot be adequately met by other means and support their efforts toward financial stability or self-sufficiency.

Organization: For 100 years, EFAA has been a locally operated community safety net for families in times of need. In addition to committed staff, EFAA has strong community partnerships and a thriving volunteer program which help to facilitate our mission.

General Statement of Duties: This person is responsible for providing day-to-day casework services with families and individuals that are having difficulty in meeting basic material needs, primarily around food and housing.  This position requires individual and team-based decision making, assistance with an array of administrative duties, while also participating in the training and support of volunteers. All EFAA staff are required to contribute to the development of the organization.

Duties may include, but are not limited to:

  • Conduct professional interviews with diverse clients
  • Provide bilingual (Spanish) conversational casework services for Spanish speaking clients
  • Regularly collaborate with co-workers and supervisor on cases
  • Maintain working knowledge of community resources available to assist the populations served
  • Enter all relevant information into the database for tracking and analysis
  • Make decisions regarding participant services on a daily basis
  • Distribute assistance to clients according to EFAA’s policies and procedures
  • Complete case management related paperwork in accurate and timely manner
  • Identify and report on unmet needs
  • Work with Supervisor on client related issues including but not limited to: case related paperwork, working with challenging cases/clients, in-services with outside agencies, budget related issues, etc
  • Maintain positive working relationships with groups and individuals referring people to EFAA for help
  • Participate in Basic Needs Plus case management programming based on agency needs and funding
  • Attend regular meetings as a member of the Program Team
  • Provide support to other paid and volunteer staff working in the Boulder
  • Take proper safety precautions, anticipate unsafe circumstances and act accordingly to prevent accidents
  • Adhere to and practice EFAA Safety Rules. Responsible for ensuring volunteers and supervised staff adhere to EFAA Safety Rules at all times
  • Identify and participate in professional development activities
  • Participate in hiring of new staff members as needed
  • Make suggestions on improvements in procedures and policies and program to improve EFAA
  • Complete a professional development plan in the annual performance review
  • Help support occasional evening and weekend events

Required Qualifications:

  • Related undergraduate degree and/or relevant experience.
  • Bilingual in English and Spanish
  • Experience working with low-income and ethnically diverse households
  • Familiarity with Microsoft programs as well as the ability to use additional software programs

Preferred Qualifications:

  • Professional level oral and written skills

Working Environment, Physical Activities and Equipment Used:

  • Typical office environment. Regularly uses computer for data input and other work.

Why You Should Apply:

EFAA’s culture is employee-focused providing  access to a generous benefits package including:

  • competitive pay commensurate of education and experience
  • considerable PTO
  • Language bonus for bilingual English / Spanish employees
  • Up to 100% employer paid health insurance premiums and employer paid Simple IRA contributions
  • family friendly policies and practices
  • designated paper time
  • a commitment to professional development and training

 How to Apply: Please email your resume and cover letter to resumes@nullefaa.org